SHIPPING & RETURNS

Our returns policy is in addition to your rights under the Australian Consumer Law because we want you to be satisfied with your purchase. Please read the following carefully to ensure you are fully aware of your rights under this policy and our obligations to you.

• Change of mind refunds and exchanges will not be available to customers.

• Peachface Skincare will accept product returns and provide you with an exchange, refund or repair where:

• The product is faulty or is not of acceptable quality, or

• Significantly different to those shown or described to you, or

• The product is not fit for its intended purpose, or

• The product is unsafe, and

• You can present your Peachface Skincare proof of purchase.

Peachface Skincare reserves the right not to offer an exchange, refund or repair where the item fault is a result of misuse or neglect.

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a damaged or faulty product so you have an acceptable quality product.

*Products must be of acceptable quality, that is:

• safe with no faults to the workings, exterior packaging or inside product.

• The product performs the task - for example the cleanser actually cleans the skin.

• Acceptable quality takes into account what would normally be expected for the type of product and cost.

Peachface Skincare reserves the right to:

• Assess the condition and age of returned goods prior to providing a repair, exchange or refund. This may result in a repair, exchange or refund being refused.

Please note:

• Your original Peachface Skincare proof of purchase will need to be sighted for all refunds or exchanges.

• Refunds will be issued using your original payment method

Online Orders:
Even though great care is taken in the shipping process, if your item/s arrives damaged, please contact our our team to assess the damage and to work out a solution. You may be requested to provide of photograph of your item/s and /or delivery package to aid a fast resolution.

For returns under Australian Consumer Law, please contact our team to arrange collection of the item/s to be delivered back to our Warehouse for assessment, exchange, repair or refund.

Effective April 2020